中新快递 >> 常见问题
常见问题解答
(1)因收件人地址不详、搬迁或外出而无法派送
A 发件人提供新的联系人/地址/电话,重新派送。
B 发件人要求在目的地作放弃处理。
C 发件人要求退回发件地,并确认支付退回相关费用
(2)收件人拒付运费/税金
A 发件人支付运费/税金,派送给收件人
B 发件人与收件人沟通后,收件人愿意支付运费/税金 C 发件人要求改送同一国家的其他收件人,并由新的收件人支付运费/税金 D 发件人要求派送给收件人,费用向第三方收取(必须先得到目的地的确认)
E 发件人要求在目的地作放弃处理,并支付运费/税金(视具体目的地国家的规定而定)
F 发件人要求退回发件地,并确认支付相关费用/税金(视具体目的地国家的规定而定)
(3)收件人拒收快件
A 发件人提供新的地址,将快件派送给同一国家新的收件人。
B 发件人与收件人沟通后,收件人同意接收快件 。
C 发件人要求在目的地作放弃处理。
D 发件人要求退回发件地,并确认支付退回运费。
(4) 快件在目的地扣关,需要发件人或收件人提供产地证/配额/规范的发票等清关资料。
A 收件人或发件人提供所需的清关资料,提交给目的地办理清关手续。
B 收件人或发件人无法提供所需的清关资料,发件人要求在目的地作放弃处理。
C 发件人要求将快件退回发件地,并确认支付相关费用。
(5) 快件出现破损或遗失
A 发件人与收件人沟通后,收件人同意接收快件 。
B 发件人要求在目的地作放弃处理。
C 发件人要求退回发件地,并确认支付相关费用。
(6) 目的地国家海关不予进口,必须销毁或退回。
A 发件人要求在目的地作放弃处理。
B 发件人要求退回发件地,并确认支付相关费用。
(7) 货物全部遗失或部分遗失、货物破损 A 目的地国家已核实同意赔偿。
B 包装不充分所造成的货物破损,丢失UPS将不予赔偿。
• 特别提示:
• 发件人要求在目的地作放弃处理时,必须留意是否需要由发件人支付税金,个别国家不允许扣在海关的快件在当地销毁,必须退回原发件地,且发件人必须支付退回的相关费用。(根据目的地国家规定)
• 发件人要求将快件退回发件地时,必须留意是否需要由发件人支付税金,同时应提醒发件人因每个海关对进出口快件的监管尺度不同,快件在进口时有可能需要征税或报关。
• 发件地必须留意快件是否有销毁的限期。
C & N EXPRESS LIMITED
TERMS AND CONDITIONS OF CARRIAGE
Agreement to Terms By giving us your shipment, you agree, regardless of whether you sign of this Express waybill for yourself or as an agent for and on behalf of any other person having an interest in this shipment, to all terms on this NON-NEGOTIABLE Express waybill, and as appropriate to all terms in any C & N Express Limited agreement between you and C & N Express Limited covering this shipment, and in any applicable tariff, and in our current Standard Conditions of Carriage, copies are available upon request. Your Obligations You warrant that each article in the shipment is properly described on this Express Waybill and any export documents, acceptable for transport by us, and properly marked, addressed, and packed to ensure safe transportation with ordinary care in handling. You are responsible for all charges including transportation charges, and possible surcharges, customs and duties assessments including fees related to our prepayments of the same, governmental penalties assessments and fines, taxes, and our lawyers’ fees and legal costs, related to this shipment. Prohibited Items You agree not giving us for delivery any item which is illegal, explosive, dangerous or destructive to send Event outside our control We are not required to provide our services, or carry out any of our obligations referred to in these terms, if it is not reasonably practical for us to do so because of an event outside our control. Includes any delay in acceptance of an item by an addressee; our inability to gain access to a delivery address; seizure or destruction of an item by customs or any other regulatory or government authority; an act of God; earthquake, volcanic activity, flood, fire, storm or adverse weather condition; sabotage, riot, civil disturbance, epidemic, national emergency or act of war; governmental action; strike, lock-out, work stoppage or other industrial problem; traffic congestion; or delay in aircraft or other transport. “item” means any packet, parcel, document, article Return of Items If you have indicated that you wish your item to be returned to you in the event if non-delivery your package, which will constitute the return of the postal article to you for the purpose of the Postal Service Act 1998.Your package will be returned to you provided, you pay the full cost of return, this cost may exceed the original fees you paid. If you refuse to pay the return costs for your package or cannot be contacted by us after reasonable period of time, you agree that we may dispose of your returned package in whatever manner we deem fit. We reserve that right to recover the cost incurred. Weight We may reweight your item at any time to confirm the chargeable weight, may charge according to the actual or volumetric weight of your item. Customs Duties
The receiver is responsible for payment of any customs duty ( or other regulatory charges) made by customs authorities in the destination country. In the event of non-payable by receiver, the sender will be responsible for any duties, taxes and government charges associated with the shipment. Insurance Insurance service is provided for all international packages, depending on your intention. The insured amount is based on the actual value of contents. The maximum insured amount is fixed up to NZD$500. Sender is request to pay the insurance fee accordingly. For the items which have not purchased insurance in the event of loss or damage of items, the highest amount of compensation up to NZD$200 maximum.
Definitions The following definations apply to the items and conditions set out below that governs this contract of carriage between you and us, “We” “Us” and “our” means subsidiaries, affiliates of C & N Express Limited, and their respective employees, agents; Means the sender consider consignor or consignee of the shipments, holder of this consignment note, receiver and owner of contents of the shipment or any other party having a legal interest in those contents; “Carriage” means and includes the whole of the operations and services undertaken by us in connection with the shipment “Shipment” means any document, envelope, packages, parcel, satchel or piece of freight given and accepted by us for carriage and transported under our consignment note; “Prohibited items” means any goods or materials the carriage of which is prohibited by any law, rule or regulation of any country in which the shipment travels.
|